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Terms of Service

Effective Date: 1 September 2025

Last Updated: 1 September 2025

In consenting to avail of our services, you are able to send and receive Pesos and Stablecoins through its website located at https://prontopaytech.com/ and related mobile applications (“apps”) and products and services (collectively “Services”). Before using our Services, please read these Terms of Service (“Terms”) carefully, along with our Privacy Notice on our website or apps. By downloading and installing our apps and creating a user account on said apps and/or our website, you acknowledge and agree to these Terms. You can only use our Services if permitted under the laws of your jurisdiction. Please make sure that these Terms are in compliance with all laws, rules, and regulations that apply to you. You must be at least eighteen (18) years old and have a working email account or mobile phone number to be able to use our Services. Additionally, for some features, you must be able to provide proof of identity by uploading a valid photo identification (photo ID) to verify your user account. By using our Services, you represent and warrant that you meet all eligibility requirements outlined in these Terms. Pronto reserves the right to refuse access to anyone for legal reasons and to change our eligibility criteria at any time. You represent and warrant that any information you provide via the Services is accurate and complete. You accept and acknowledge that we are not responsible for any errors or omissions that you make in connection with any transaction initiated via the Services. These Terms may be updated at any time, with any changes becoming effective at the time of posting on our website and apps. Your continued use of our products and services following any such change will signify your acceptance of and agreement with the updated Terms. Should you not accept or disagree with anything in these Terms or any future version thereof, you should not use our Services in any way.

ACCOUNTS AND SERVICES

  1. Your Pronto account is a cash-in or cash-out basis account via our licensed banking partner, virtual asset service providers, and payment processors ("Third-Party Partners"). By accepting the Terms of Service, you understand that you are using your registered Pronto Account as a payment channel intermediary with functionalities that include, but are not limited to, transfer of funds, payments of goods and services, and balance inquiry via our third-party licensed banking partner. Therefore, your Pronto account is not a depository account and it is neither covered by the Philippine Deposit Insurance Corporation (“PDIC”) nor does it earn any interest. However, it is subjected to the rules and regulations of the Bangko Sentral ng Pilipinas ("BSP") and the Anti-Money Laundering Act of the Philippines (“AMLA”).
  2. Any funds successfully transferred to Pronto shall be held in trust by us in favor of you. All funds successfully deposited are under the custody of Pronto’s licensed Third-Party Partners. We do not act as an escrow agent with respect to any money sent to you that has not been transferred; enter into a partnership, joint venture, or employment relationship with you; guarantee the identity of any user, business, or seller; determine if you are liable for any taxes; or collect or pay any taxes that may arise from your use of our Services. Pronto is not responsible for determining whether any taxes apply to any transaction, or for calculating, collecting, reporting, or remitting taxes arising from any transaction. It is your sole responsibility to determine what, if any, taxes apply to the payments you make or receive, or that are marked as for goods and services, and to assess, collect, report, and remit the correct taxes to the appropriate authority.
  3. We may exchange data, including your customer data, with Third-Party Partners for the purposes of providing our services or for other legal, regulatory, or compliance purposes.
  4. We may impose limits on the amount of money you can send and/or on the amount which can be held in your account, at our discretion, for purposes of regulatory compliance or risk mitigation. We will also review and tag transactions identified to be potentially high-risk or fraudulent.
  5. We do not have control of, or liability for, the products or services offered by Third-Party Partners or for the performance of any Third-Party Partners. Pronto will not assess the suitability, legality, or ability of any Third-party cash-in providers and you expressly waive and release the company and/or its directors, officers, and employees from any and all liability, claims, or damages arising from or in any way related to the Third-party cash-in service provider. You are solely responsible for the decision regarding the services availed and offered via the software or service provided by Third-Party Partners. We will not assess the suitability, legality, or ability of any such Third-Party Partners and you expressly waive and release the company and/or its directors, officers, and employees from any and all liability, claims, causes of action or damages arising from your use of the software or service, or in any way related to the Third-Party Partners introduced to you by the software or service.
  6. Pronto supports only the stablecoins expressly identified as “Supported Stablecoins” within the Pronto mobile app and platform (the “Pronto Payment System”). Supported assets and networks may change from time to time. (a) Receiving. When you receive a Supported Stablecoin to your Pronto account, Pronto will instruct one or more BSP-licensed virtual asset service providers (“VASP Partners”) to process and disburse the funds in accordance with your instructions and applicable law. (b) Sending. When you send a Supported Stablecoin, Pronto will deduct the amount (and any applicable fees) from your available balance and facilitate the transfer through its VASP Partners over a supported blockchain network. (c) Unsupported Assets and Errors. You are solely responsible for any loss arising from: (i) attempting to deposit or send any cryptocurrency or digital asset that is not a Supported Stablecoin; (ii) sending assets to an address that is incompatible with the selected asset; (iii) selecting an incorrect or unsupported blockchain network; or (iv) omitting required destination tags, memos, or references. Assets sent in these circumstances may be permanently unrecoverable. Pronto has no obligation to recover, replace, or compensate you for such funds. (d) No Off-Platform Processing. Pronto does not support processing of any cryptocurrency or digital asset outside the Pronto Payment System. Any transaction conducted outside the Pronto Payment System is at your sole risk. (e) Third-Party Processing. Processing and settlement are performed by VASP Partners licensed by the Bangko Sentral ng Pilipinas. Pronto does not control blockchain network performance, third-party wallet behavior, or network congestion and is not responsible for resulting delays, failures, or losses.
  7. We may further require to prevent any activities related to anti-money laundering and combating the financing of terrorism in order to remain fully compliant with regulatory authorities and you agree to provide any information we shall request. You fully acknowledge that failure to provide such required information, that we may refuse to establish a relationship with you, or may be required to stop or suspend providing our Services to you.
  8. You may close your account at any time without cost by sending an email to support@prontopaytech.com. Please ensure that you may take out any fund from your account before proceeding with account closure. Pronto will also make a best-effort attempt to ensure funds are fully withdrawn from your account before account closure. You may also request Pronto to completely delete all information associated with your account at any time without cost. This is an irreversible permanent deletion of your data, and cannot be recovered.
  9. At our sole discretion, we reserve the right to suspend or terminate these Terms along with access to our Services for any reason and at any time upon notice to you.
  10. The applicable fees for the use of our Services are as set out on the website and related mobile applications or as otherwise communicated to you upon registering with Pronto. We will always notify you of the estimated “final amount deductible or receivable” to your existing balance which constitutes as our fee at or before the time you authorize a transaction. The total transaction amount which varies and will always be displayed for your own manual review and approval. Pronto reserves the right, at its sole discretion, to revise the its fee or other associated fees in respect of the Services from time to time. Your continued use of the Services shall likewise constitute a binding acceptance of the fee revisions at or before the time you authorize a transaction. Pronto reserves the right, at its sole discretion, to commence charging dormancy maintenance fees to Pronto Accounts that have not been used for any monetary transaction at least six (6) months from the date of the last transaction, and may automatically deactivate the said account without further notice. The dormancy maintenance fee shall be automatically debited from your account every month until reactivation.

LIMITATIONS OF LIABILITY AND WARRANTY DISCLAIMER

Pronto makes no warranty, express or implied, regarding Services. The Services we offer are on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, other than warranties that are incapable of exclusion, waiver, or limitation under the applicable laws. Our services are provided “AS IS'' and “AS AVAILABLE” basis without warranties of any kind. Other than warranties that are incapable of exclusion, waiver, or limitation under the applicable laws, to the maximum extent permitted by law, we disclaim all representation and warranties, express or implied, relating to the services and underlying software or any content on the services, whether provided or owned by us or by any third party, including without limiting the generality of the foregoing warranties of: (1) as to the quality or accuracy of transactional data or information received or transmitted using the Services; (2) as to any product or service obtained using the website or other related applications; (3) that the Pronto products or services will be uninterrupted, error-free, accurate, completely available or that the results of using the services will meet your requirements; or (4) that any particular result or information will be obtained; (5) that Pronto products are free computer virus that may be transmitted to or through our services by any third-party, regardless of the source of origination.

Pronto shall not be liable for any Claims arising from, in connection with, or as a result of any or all of the following:

In the event of any legal action filed by you against Pronto, you acknowledge that the same shall solely be limited to the amount of damages actually suffered and proven due to fault or negligence exclusively attributable to Pronto. You further acknowledge and agree that your online purchases are made at your own risk. You shall be fully accountable for payment transactions especially in dealing with merchants that have limited refund policies. Pronto shall not be held liable and accountable for such transactions. You further bind yourself with the merchant’s terms of sale, such as but not limited to, how you will receive the products and/or services that you purchased. Pronto is not liable and accountable for any undelivered products and services, or any defects, damages, and after-sales services in connection thereto. Pronto makes no warranty and bears no liability with respect to the products and/or services purchased by you. Transactions you have with a seller who accepted payment through Pronto shall be subject to such seller’s terms and conditions, including terms for purchase, return, and refund. You acknowledge that Pronto is only used as a payment channel and is not involved in the actual sale of the sale transaction. You may agree with a seller to use Pronto as the payment channel for future purchases with that seller. This agreement is between you and the seller and allows the seller to take funds from your Pronto account with your authorization on a one-time, regular, or sporadic basis.

TIME LIMITATION ON CLAIMS

You agree that any claim you may have arising out of or related to your relationship with us must be filed within one year after such claim arises, otherwise, your claim is permanently barred.

GOVERNING LAW

This Agreement shall be construed, interpreted, and governed by Philippine laws. Venue of all suits or legal actions in connection with this Agreement shall exclusively either be at Cebu City, Cebu, Philippines to the exclusion of all other venues. You waive any objection based on lack of personal jurisdiction, place of residence, improper venue, or forum non-conveniens in any such action.

NO WAIVER

Our failure to exercise or delay in exercising any right, power, or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof.

SEPARABILITY CLAUSE

If it turns out that any part of this Agreement is invalid, void, or for any reason unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary. The limitation or elimination of the term will not affect any other terms.

ARBITRATION

Any dispute arising from or in connection with this Agreement shall be first resolved through mediation. The mediation shall take place at the Cebu City in accordance with the mediation procedures. Should the mediation process fail to resolve the dispute, the dispute shall be referred to arbitration in accordance with the Republic Act No. 9285 or the Alternative Dispute Resolution Act of 2004 for the time being in force, and the language of the arbitration shall be in English. The seat of any arbitration proceeding will be in the Cebu City, Cebu, Philippines. The arbitral award shall be final and binding upon Parties.

FORCE MAJEURE

We shall not be held liable for any delays, failure in performance, or interruptions of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to: any delay or failure due to any act of God, act of civil or military authorities, act of terrorism, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe, or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

ASSIGNMENT

Your agreement to these Terms is personal to you and you may not transfer or assign it to any third party. You agree that we may assign any of our rights and/or transfer, sub-contract, or delegate any of our obligations under these Terms.

ENTIRE AGREEMENT

These Terms set forth the entire understanding and agreement as to the subject matter hereof and supersedes any and all prior discussions, agreements, and understandings of any kind (including, without limitation, any prior versions of these Terms) and every nature between us. For any communication, please email us at support@prontopaytech.com